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Hi SCRHA Member,

As we close out the second week of the COVID-19 crisis, we hope you and your loved ones are doing well. I want to update you on what has occurred 

Member Survey

To assist the SCRHA in representing your viewpoints on the COVID-19 crisis, please take the time to respond to our quick, 1-minute COVID-19 SURVEY as soon as possible, by Monday at 10 a.m. at the latest. 

Moratorium Regulations 

The following cities and counties have adopted emergency ordinances with regard to COVID-19 in our service area. Local ordinances, for the most part, supersede the Governor’s new Order Adopted 3-27-2020. There are some exceptions and grey areas that we are working to clarify now. We will send out an update as soon as we know more.  

Counties: San Diego 

Cities: Chula Vista, La Mesa, Oceanside, San Diego, Santee, San Marcos 

The SCRHA has reached out to all counties and cities in our service area, 34 jurisdictions, tp provide guidance on this crisis. Despite the Governor’s order (March 27, 2020), ware still communicating with local governments on eviction moratoriums. Several jurisdictions have expressed that they are choosing to adopt their own policies, and we are encouraging them to adopt similar, if not the same, rules. This would allow for a quicker adaptation of the new emergency policies by the community as a whole of the new emergency policies. We posted the ordinance adopted by the City of San Diego to our COVID-19 Resource page and will be adding more ordinances as soon as we can. You can also view the letters we have sent to elected leaders. 

Of particular concern right now is the City of San Diego's ordinance and how the Governors new order impacts its implementation. We are working with city officials and our industry attorneys to get you the best information possible as soon as we can


We are working closely with our attorney members to ensure we are providing the forms you need and updating them based on attorney advice. As you can imagine, everyday brings new nuances, so check back daily to ensure you have the latest version. 

You might find Form 380 Payment Plan Agreements useful too. It also can be accessed in the Member Portal.

Communicating with Residents Regarding Rent Payment Situation

Because of the differences in the Moratorium Regulations linked above, the SCRHA has not been able to create a sample letter for you to use when communicating to residents about rent payments. Instead, we encourage you to reach out to residents proactively and assess their situation. Here is some sample language that might helpparticularly in conjunction with Form 298 mentioned above: 

Sample Language:  If you have experienced a job layoff or business slowdown that has impacted your family’s income due to COVID-19 pandemic and cannot pay your rent in accordance with the terms of your Rental Agreement, please notify the rental office of your circumstances prior to your due date, but no later the seven days after it. We cannot forgive any rent due, but we will work in good faith with you. We encourage you to pay what you are able and we will ask you to sign a Payment Agreement outlining how you will pay the balance of the rent. You will need to provide proof that your circumstance relates to the COVID-19 pandemic to the rental office at some point, so we suggest that you gather that information as well (pay stubs, bank statements, notices of layoff or furlough, etc.). 


As our members access the Frequently Asked Questions and get requests from residents, they have been reaching out to our Operational Advisers with more questions. We have been adding new questions/answers to the FAQs, so check back often for added information. 


The National Apartment Association has provided a series of videos for members throughout the week. We have posted links to those videos on our COVID-19 Resource page in the event you might have missed one. 

Calls to Action 

The SCRHA has sent out several Calls to Actions this week. Many pertain to local jurisdictions adopting their own moratoriums, and others are specific to property tax collection. PLEASE BE SURE TO RESPOND TO EACH OF THEM, especially if they pertain to where your properties are located.  

Your comments do matter. Our emails and letters have been the topic at several of the emergency council meetings already. Now is the time to be heard. Click here to sign up for SCRHA alerts if you don’t receive them. 

Social Media 

Don’t forget to follow us Twitter and Facebook for updates. Encourage your industry colleagues and team members to do the same. Twitters has been a hot bed of information from governments as well. 


You should have received another communication regarding VISTO education offerings that have been identified as being helpful during this crisis. The list is also available on our COVID-19 Resource page 

COVID-19 Resource Page Highlights

We will continue to update the page regularly as information, guidance, and resources continue to evolve. Please check back often. We anticipate several local jurisdictions to update their local regulations this week, so we will continue to post more updates here

We understand that the the first of the month is a few days away and we will do our best to ensure you are ready for it. 

SCRHA is sending members a great deal of information during this emergency. If you have a question we have not answered, please email us at and we will do what we can to get an answer and post it to the site. Critical reviews are welcome so that we may ensure we are providing the essential information you need to be successful.


Alan Pentico 
Executive Director